Pre-order now, ships as soon as the first batch arrivesFree shipping over €45.00Cancel any time before dispatch

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Shipping & returns.

Pre-orders

Everything in the shop is currently on pre-order. You pay when you order, and we ship as soon as the first batch arrives. We'll email you when your order is on its way.

  • Cancel any time before dispatch: email hello@ribbonbeast.com with your order details and we refund the full amount, shipping included, within 14 days.
  • If the date moves: we'll email you the new expected date, and you can still cancel for a full refund.
  • After delivery: the normal 14-day withdrawal period below still applies.

Shipping

  • Netherlands and all other EU countries: €4.95, free on orders over €45.00.
  • Dispatch: everything is on pre-order right now and ships as soon as the first batch arrives. After launch, orders placed before 22:00 on a working day ship in 1–2 working days.
  • Carrier: [carrier name]. You'll get a tracking link by email as soon as your parcel leaves.

Not home? The carrier will try again or leave your parcel at a nearby pick-up point. If your parcel hasn't arrived within five working days, please contact us.

Returns

You have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period starts the day after you, or someone you appoint, receive the product.

How to return

  1. Let us know within 14 days by emailing hello@ribbonbeast.com with your order number, or by using the model withdrawal form below.
  2. Send the product back within 14 days after telling us, to: [Return address, if different].
  3. We refund the full amount, including the original standard shipping cost, within 14 days of receiving your withdrawal notice. We may wait to refund until we have received the product back or you have shown proof of return.

Good to know. The cost of sending the product back is yours. You may unpack and inspect a product the way you would in a shop. If you've used it beyond that, we may deduct the loss in value from your refund.

Hygiene exceptions

For reasons of health and hygiene, the right of withdrawal does not apply to sealed products that have been unsealed after delivery, such as opened perfume bottles. Grooming tools that have been used on an animal may lose value accordingly. This does not affect your rights if a product is faulty.

Faulty or damaged

If something arrives broken or stops working as it should, email us a photo and your order number. You always have the statutory warranty (legal guarantee of conformity), on top of the withdrawal period.

Model withdrawal form

Only fill in and return this form if you want to withdraw from the contract. You can also email the same information.

To: [Registered business name], [Street + number], [Postcode City], hello@ribbonbeast.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Order number: ………………………………
Ordered on / received on: ………………………………
Product(s): ………………………………
Name: ………………………………
Address: ………………………………
IBAN (for the refund, if paid differently): ………………………………
Signature (only if this form is sent on paper): ………………………………
Date: ………………………………